Staff Spotlight: Colin Koehler - Administrative Associate
1. As the first person many clients interact with at CLIA, what do you find most rewarding about being the “face” of the organization and welcoming people into our space?
I always find it interesting to listen to people's life stories and hear what they have done. I get to learn about their culture, language, and customs. It has been very inspiring.
2. Being bilingual is a key part of this role. Can you share a time when your language skills helped bridge a gap or made a client feel particularly understood and supported?
When helping those who come in wondering how to become a client and thinking it might be more complicated than it actually is. I will explain everything step-by-step to make sure they know what our process is and what we need. I have seen how it has helped ease the confusion and worry.
3. Our work environment is fast-paced, and you manage communications across phone calls, emails, etc. What are your go-to strategies for staying organized and ensuring every client receives the attention they deserve?
Something that I have done in previous positions is create an Excel sheet as a sort of "checklist." Before the work day ends, I make sure to update it so that I am aware of what needs to get done the next day. Another thing that I make sure to do is write down every detail that I can, whether it's from a phone call, email, etc., and pass it along to the appropriate person so everyone is "in the know." Often, there can be many things happening at once, such as clients coming in for appointments, people wanting to become a client, and the phone may be ringing, so I do my best to take a deep breath to help me manage.
4. This role requires a deep sensitivity to the experiences of immigrants and refugees. What has surprised you or impacted you the most while working with CLIA’s clients?
It can be hard to hear everything that they have gone through to get to where they are now. They are strong individuals who are driven to receive help and support where they need it. It's admirable to see their determination and strength.
5. What motivated you to bring your administrative skills to a nonprofit organization dedicated to serving immigrants and refugees, and what does CLIA’s mission mean to you personally?
I have worked with immigrants and refugees for the last six years, so I knew CLIA would be a good fit. I see our mission to “provide comprehensive legal services so immigrants and refugees in Nebraska can thrive” as it aligns with my personal belief that everyone should have access to help and support. I'm excited about this opportunity because I believe my administrative skills and my experience working with immigrants and refugees can directly contribute to all of us enjoying the Good Life, and I'm eager to help make a real impact in this area.
